SHIPPING

We can ship to any country worldwide. Our shipping policy depends on the country of order.

Singapore

All our delivery services are free. Shipments are delivered from Monday through Saturday between 8am and 6pm. A notice is left in the absence of the recipient and the package is kept at the nearest post office for 14 days.

Hong-Kong/Indonesia/Malaysia/Thailand

All our delivery services are free. We offer you a delivery by EMS to the address of your choice in 3-5 business days. You will receive a tracking number and an email notification when the package will leave our office.

Other countries

We offer a free delivery by EMS from 200 SGD of purchase. Below 200 SGD of purchase, delivery is charged 15 SGD. Delivery is expected to be in 3-5 business days. You will receive a tracking number and an email notification when the package will leave our office.

Please note that all delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or product availability.

Customs

All our shipments to countries outside Singapore may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are to be paid upon reception of the parcel, according to the applicable laws in the country of destination.

RETURNS

We offer a return procedure as simple as possible.

The time limit to request a return is 14 business days counting from the delivery date provided that the products are in their original packaging and have not been worn, washed, ironed, altered or dirtied.

Please follow the following procedure for domestic and international order:

  1. Login to your account and select the order number containing the items you would like to return. Click on the “Process a Return” button and choose the reason for return.
  2. Once the request has been approved, we will send you an e-mail with a prepaid return label that you should print and affix to the parcel containing your returns.
  3. Once your return package has been received and validated, the refund will be processed within 5 business days. You will receive an email confirming the refund.

Note that 10 SGD return fee will be deducted from the refund amount.

For more information, please email us at info@ashenfeld.com



 
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